Privacy Policy

Last Updated: September 2026

ProTanza Company Ltd ("ProTanza", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when interacting with our website and services. This Privacy Policy explains how we collect, use, protect and handle information provided through our website.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an enquiry, request information, or communicate with ProTanza regarding our services. This may include:

• Your name
• Email address
• Phone number
• Organisation or company information you choose to provide
• Details about your supply, procurement or business requirements
• Information contained in messages or other communications you send to us

We only ask for information that is reasonably necessary to understand your enquiry and provide an appropriate response or service.

2. How We Use Your Information

Information you provide may be used to understand your requirements, respond to enquiries, communicate with you about requested services, coordinate sourcing or supply-related discussions, provide tender and procurement support, and improve our communication and services.

We may also use information where reasonably necessary to maintain the security and proper operation of our website and business activities.

3. Contact Form Information

When you submit our contact form, the information you provide is used to respond to your enquiry. Depending on the nature of your request, the information may be reviewed by authorised ProTanza personnel responsible for responding to business enquiries and service requirements.

Please do not submit passwords, financial account credentials, highly confidential information, or other sensitive information through the website contact form unless specifically requested through an appropriate and secure communication channel.

4. Information Sharing

ProTanza does not sell or rent your personal information to third parties. We may share information where reasonably necessary to respond to your request, provide a service, coordinate a business requirement, operate our website, or where disclosure is required or permitted by applicable law.

Where third-party service providers are used to support website functionality, communications or other business operations, they may process information only as necessary to provide their relevant services.

5. Data Security

We take reasonable measures to protect information provided to us against unauthorised access, misuse, alteration, disclosure or loss. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

6. Website Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand how visitors interact with the website.

Depending on your browser and device settings, you may be able to control or disable cookies. Disabling certain cookies may affect some website functionality.

7. Third-Party Services and Links

Our website may contain links to or features provided by third-party services, including mapping, communication or other external services. These third parties may have their own privacy policies and terms of use.

ProTanza is not responsible for the privacy practices, content or security of third-party websites or services that are outside our control. We encourage you to review the relevant privacy policies before providing information to those services.

8. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain relevant business records, respond to enquiries, fulfil legitimate business requirements, or meet applicable legal and regulatory obligations.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you. These may include requesting access to, correction of, or deletion of certain personal information, or raising a concern about how your information is handled.

If you would like to make a privacy-related request or ask how your information is being handled, please contact us using the details provided below.

10. Children's Privacy

Our website and services are intended for business and professional interactions. We do not knowingly seek to collect personal information from children through our website.

11. Changes to This Privacy Policy

ProTanza may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements. When changes are made, the updated version will be published on this page together with the relevant "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way ProTanza handles your information, you can contact us through:

• ProTanza Company Ltd
• Kinondoni Block 41, P.O. Box 15205
• Dar es Salaam, Tanzania
• Phone: +255 762 572 781
• Phone: +255 759 111 116
• Email: info@protanza.co.tz

By using this website or submitting information to ProTanza, you acknowledge that you have read and understood this Privacy Policy.